LOFTEK -> FAQ

FAQ

You’ve got questions, we’ve got answers. Below you will find a few questions commonly asked about LOFTEK. For specific product questions, please navigate to the appropriate product page.

If your question is not answered here, feel free to contact us at any time.

What products does LOFTEK offer?
We specialize in LED devices, including floodlights, portable lights, and decorative “shape lights”. We are constantly refining and expanding our product offerings, so be sure to subscribe to our newsletter below for updates.
What are the advantages of LED?
Compared to traditional light sources, such as incandescent and halogen, light-emitting diodes (LED) are safer, longer-lasting, and can be up to 80-90% more energy-efficient. They are also cooler (both in appearance and temperature)! Learn more from the US Department of Energy here.
Are LOFTEK products safe?
As safe as we can possibly make them. We comply with RoHS, UL, CE, and other relevant guidelines and maintain MSDS certificates for all of our products.
Where can I purchase LOFTEK products?
On our official website here or on Amazon.
What is LOFTEK’s return policy?
We offer a 30-day money-back guarantee for all products, starting from the date of purchase. During this period, purchases may be returned for a full refund for any reason.
Do you offer wholesale/OEM options?
We do offer wholesale pricing to serious buyers. Please send any wholesale inquiries to sales@loftek.us.
Does LOFTEK offer a warranty?
Yes! All of our products come with a standard 1-year limited warranty. Registered customers can enjoy an 18-month extended warranty. For details on both, please click here.
How about technical support?
We’ve got that too. We are available at techsupport@loftek.us to address any usage questions or issues you may have.
Can I modify LOFTEK products myself?
We recommend against it. In fact, disassembling your LOFTEK product constitutes a violation of the warranty conditions and will void your warranty. That being said, if you know what you are doing, nothing is stopping you.
What makes LOFTEK different than generic LED sellers?
There are a lot of online LED retailers these days. We try to stand out from the pack with:
A. High-quality, original-design products (which most sellers don’t have).
B. Responsive customer service (which most sellers don’t have).
C. A reliable warranty (which most sellers don’t have).

These are some of the reasons why LOFTEK has become a trusted name among the sea of unreliable online LED retailers.
Where is LOFTEK based?
Our company is based in the San Francisco Bay Area (Union City), with major operations in China and Europe as well.
What does the name “LOFTEK” mean?
The initial discussion about forming the company took place in a coffee shop called “Loft”. When it came time to choose a name, someone came up with the idea to stick “tech” on the end of Loft and thus LOFTEK was born.
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Email: techsupport@loftek.us
Phone: 415-367-3960
Address: 30075 Ahern Ave.
Union City, CA 94587
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