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LOFTEK Customer Satisfaction Suvey

In order to continually improve our customers’ satisfaction level and better meet their needs, we are always eager to receive feedback from LOFTEK users. Please take several minutes to complete this survey and share your thoughts with us.
As a thank you for all participants, we are offering an exclusive 5% discount coupon to respondents.

Your Name:

Order ID:

Email Address:

Order Date:

About LOFTEK

1. How did you hear about LOFTEK?

Friends/Family

Google

Amazon

Deal site

SNS(facebook, twitter…)

Other

2. Would you purchase another LOFTEK product in the future?

YES

NO

3. Would you recommend LOFTEK products to a friend or family member?

YES

NO

About Your Purchase

1. What attracted you most to LOFTEK?

The products

Brand reputation

Aftersale service

Third-party reviews

Other

2. What do you value most in our products?

Design

Functionality

Uniqueness

Price

Other

3. How satisfied are you with the design of your purchase?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

4. How satisfied are you with the packaging of your purchase?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

5. How satisfied are you with the quality of your purchase?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

6. Based on your experience with similar products, how would you rate LOFTEK’s prices?

Very low

Somewhat low

Average

Somewhat high

Very high

About Our Service

1. How satisfied are you with LOFTEK’s customer service?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

2. How would you rate our service team’s response time?

Very fast

Fast

Average

Slow

Very slow

3. How satisfied are you with the LOFTEK experience, overall?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

If there are any additional comments you would like to share with LOFTEK, please write them below.

Share your thoughts with us. Help us to become better.

Comment
/suggestions

Contact Us
Feel free to contact us if you have any questions or problems, we will reply to you within 1-3 business days.

Email Us
techsupport@loftek.us

Call Us
US customer service hotline: 415-367-3960
Mon-Fri 6PM-10PM(PST)

Need to return a product? Click the Support tab above

Wholesale/OEM Inquiriess
For all business-related inquiries, please visit our wholesale page.

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