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Need support from us?

Have questions about our products or need get a warranty replacement, refund or product return, just feel free to contact us. We will deal with your issue within 24 hours by email at sales@loftek.us.

(Note: If you don't get any feedback from us please check your email junk box, and you can also Message Us by the button at the bottom left corner.

Request your extended warranty

In addition to our standard 12-month warranty, LOFTEK also offers an additional 6-month extended warranty for registered customers.

1. Purchased from www.loftek.us - there's nothing you need to do, you 've got an additional 6-months warranty automatically!

2. Purchased from LOFTEK Amazon shop - all you have to do is just submitting an extended warranty request with your 17-digit Amazon order ID# at the right form. (Cannot find your Amazon order ID? Click HERE.)

3. For purchases made through LOFTEK's authorized resellers, please contact them directly.

Full Name *
Value is required
E-mail *
Value is required
Amazon Order ID (E.g. 123-1234567-1234567) *
Value is required
Or You Have Questions?
Thanks for your submitting! An additional 6-month warranty will be extended on your products automatically!
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Discount Code FAQ

1. How do I use the discount code?

Copy the discount code from the product page, and then apply the discount code at check out.

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2. Can I redeem multiple discount codes?

No. Discount codes cannot be combined.Only one code can be applied per order.

3. Why is my discount code invalid?

1) The discount code is not applicable to the specific items you want to buy.

2) The discount code wasn't entered correctly.

3) The discount code has expired.

4) The discount code is not from MelodySusie's official website.

If you have any questions,please feel free to reach out to our customer service team: support@melodysusie.com