Warranty and Support

Note: The following warranty terms are for purchases made through official LOFTEK Sales channels only (LOFTEK, Amazon, and Newegg). If you purchased through other channels or an unauthorized third-party retailer, please contact the seller directly.  

Customer satisfaction is our number one priority. Although we rigorously enforce high quality standards through multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not hesitate to contact us at techsupport@loftek.us and we’ll get back to you in 1-3 business days.

Free Technical Support

Having an issue with using your LOFTEK product? Sometimes, the solution is simpler than you expect. If you are encountering difficulties, please contact our customer service team at techsupport@loftek.us so that we may investigate the issue first.

30-Day Money-Back Guarantee

If you need to return your LOFTEK product for any reason, you may do so within 30 days of purchase and receive a full refund or replacement.

12-Month Limited Warranty

All LOFTEK products include a full 12-month warranty. If you encounter any quality issues during this period, feel free to contact us by submitting a claim below so that we can address your problem.

Please note that the following actions will void the conditions of your LOFTEK warranty:

-Improper maintenance

-Improper use or installation

-Aftermarket modification

-Ownership period exceeding 12 months

18-Month Extended Warranty

In addition to our standard 12-month warranty, LOFTEK also offers an additional 6-month extended warranty for registered customers. Simply sign in or create a new account, then submit a request here.

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Full Warranty Terms

LOFTEK Limited Warranty (12 Months)

In addition to our 30-day return policy (see “30-Day Money-Back Guarantee” above), LOFTEK offers the following limited warranty for all products we sell directly. This limited warranty applies only to the original purchaser.

Note: In order to receive warranty fulfillment or services, you must present the order number and confirmation from your LOFTEK purchase. We do not guarantee warranty benefits for customers without a valid order number.  

I. What the Warranty Covers

This warranty covers the purchaser of any LOFTEK product. It warrants the product(s) against manufacturing or workmanship defects for a period of 12 months, starting from the date of purchase.

During this period, we will refund or replace any defective or malfunctioning product at no charge to you.  

II. What the Warranty Does Not Cover

▪ Purchases from unauthorized resellers.

▪ Improperly operated devices.

▪ Lost or stolen products.

▪ Purchases made outside of the stipulated warranty period.

▪ Non quality-related issues (after 30 days of purchase).

▪ Free products.

▪ Improper maintenance.

▪ Improper use or installation.

▪ Aftermarket modification.

▪ Ownership period exceeding 12 months.

III. Period of Coverage

The standard LOFTEK warranty covers a period of 12 months starting from the date of original purchase.

In addition, customers may apply for an additional 6 months of coverage (for a total of 18 months) by registering on LOFTEK.us (see 18-Month Extended Warranty above).

Note: If you receive a replacement product due to our warranty, the warranty still remains valid. However, the listed timeframe is still based on your original purchase date, not the date of receiving your replacement.  

IV. What LOFTEK Will Do to Resolve Problems

If you submit a valid warranty claim that adheres to all of the conditions listed in this document, we will confirm your warranty processing within 1-3 business days. You will have the choice of receiving a full refund (based on the original price at the time of purchase) or an identical replacement product.

After beginning the return process, one of two procedures will happen. If you ordered through Amazon or another third-party purchasing platform, we will guide you through that platform’s return/refund procedures (if any). If you ordered directly from us, we will arrange our own RMA ticket and begin processing your refund or replacement immediately. For information about shipping, see “Procedures for Obtaining Service” below.

Note: Replacement products may differ from original products in terms of appearance, color, and minor features. We periodically upgrade or modify certain product models, and do not guarantee that specific product versions will remain available. However, we will provide a replacement as close to the original as possible.  

V. Procedures for Obtaining Service

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt any troubleshooting suggestions.

If you believe the item is defective and under warranty, please or contact us at techsupport@loftek.us. If a replacement or refund is required, we will begin the process immediately in accordance with “What LOFTEK Will Do to Resolve Problems” above.  

▪ Orders less than 90 days old: LOFTEK will bear any shipping costs associated with your claim by providing prepaid shipping labels

▪ Orders greater than 90 days old: You are responsible for freight costs to and from LOFTEK. It’s recommended that you ship your package with tracking and insurance. LOFTEK is not liable for any stolen or lost packages.

In the event that you have misplaced your order number, refer to the following information:

▪ Products purchased from LOFTEK: We may be able to locate your order using your email address, name or shipping address.

▪ Products purchased from an authorized LOFTEK reseller: You may contact the Reseller to see if they can provide a copy of your receipt.

▪ Products received as a gift: You can ask the gift giver to provide you with a copy of the receipt or to claim the warranty on your behalf.