FAQs

You’ve got questions, we’ve got answers. Below you will find a few questions commonly asked about LOFTEK. For specific product questions, please navigate to the appropriate product page.

If your question is not answered here, feel free to contact us at any time or send us email directly at techsupport@loftek.us.

Question about warranty terms, please visit here: Warranty


Why I cannot login?
Due to the updates of the website (loftek.us), all the LOFTEK members registered before May 3, 2018, if you need check your order history please visit: www.loftekdirect.com.


How to register?
1. You can register directly by clicking the icon at the top right corner, next to the navigation bar.
2. You can paste this link to registerwww.loftek.us/account/register
How to extended warranty?
LOFTEK offers an additional 6-month warranty for registered customer. It's easy to apply for it. Follow as belwo:
1. If you don't have account on loftek.us, please register first, here is link: www.loftek.us/account/register
2. If you have already registered on loftek.us, then you only send an email to techsupport@loftek.us or leave message on contact  page to apply for it, and please do provide your order No.. Then we will have you recorded in our customer data center, and we'll inform you by email.

Where to buy?
This is the LOFTEK official site. You can buy the lightings directly, easy to shop online. Go to the product page what you're interested, and add them to cart or you can check out directly by clicking 'Buy now' button, then you can follow the process to finish your order. You will be able to check out with a customer account or as a guest. Accounts are optional. Any question or need support, please feel free to contact us.


How do I charge?
For LED lighting's user instructions, please visit our manual download page to find the manuals that you're looking for. Enter here: https://www.loftek.us/pages/download

How long it will take for the delivery time?

When shipping within the contiguous U.S., your order or exchange will arrive within these delivery estimates based on your location and selected shipping speed.

Destination Country Standard Shipping
(business days)
Expedited Shipping
(business days)
Contiguous U.S. 5 to 7 2-3
Notice: it' depends on the situaltion.


Which countries can be delivered?
Beside US local, all the LOFTEK lightings can deliver to Russia, Germany, France, UK, Canada, Australia, the Netherlands, Singapore, Spain, South Korea, Japan, Finland, Hong Kong, and more. All of LOFTEK products can ship to all aroud the world. In addition, you need afford the shipping fee and the duties.

What products does LOFTEK offer?
We specialize in LED devices, including flood lights, portable lights, and decorative “shape lights”. We are constantly refining and expanding our product offerings, so be sure to subscribe to our newsletter below for updates.

What is LED?
LED stands for “light emitting diode”. In simple terms, LED is a type of artificial light, in the same way that halogen, incandescent, and fluorescent lights are. LEDs are smaller than those types, however, and offer a number of benefits.

What are the advantages of LED?
Compared to traditional light sources, such as incandescent and halogen, light-emitting diodes (LED) are safer, longer-lasting, and can be up to 80-90% more energy efficient. They are also cooler (both in appearance and temperature)!

Long-lasting
LEDs last up to 10 times longer than incandescent, halogen or fluorescent lights. For some LED products, you never have to change a single bulb. They dim gradually as they approach the end of their lifespan, rather than dying suddenly. Finally, LEDs themselves are physically quite tough and durable, holding up to heavy and prolonged use. All of that means less money and time spent worrying about maintenance and more time enjoying your device.

Energy efficient
As mentioned above, LEDs can be up to 80-90% more energy efficient than traditional lights. Which means more money in your pocket and less impact on our planet.

Safe
Because they are so energy efficient, LEDs only generate very small amounts of heat when compared to wasteful incandescent bulbs, so there’s a greatly reduced risk of fire and other accidents. Also, they are free from harmful emissions such as lead, mercury, and carbon.

Learn more from the US Department of Energy here.

Are LOFTEK products safe?
As safe as we can possibly make them. We comply with RoHS, UL, CE, and other relevant guidelines and maintain MSDS certificates for all of our products.

Where can I purchase LOFTEK products?
On loftek.us or Amazon.

What is LOFTEK’s return policy?
We offer a 30-day money-back guarantee for all products, starting from the date of purchase. During this period, purchases may be returned for a full refund for any reason.

Do you offer wholesale/OEM options?
We do offer wholesale pricing to serious buyers. Please send any wholesale inquiries to sales@loftek.us.

What is a floodlight?
Floodlights are high-intensity lights with a wide beam angle and can be used to illuminate outdoor areas, workspaces, homes, and businesses. Our floodlights are extremely versatile and often used for decor or accent lighting as well as for security and other functions.

Why choose a LOFTEK floodlight?
LOFTEK offers a wide range of LED floodlights that are powerful, versatile, and affordable. It’s easy to find the perfect light to suit your needs, whether you’re looking for large and in-charge or light and portable.

Our floodlights’ features include lighting that ranges from cool/warm white light to vibrant RGB, exceptional durability, top-class quality assurance and customer service, and a full manufacturer warranty. See the chart below for a brief summary of our floodlight lines, or explore our Products section to see all of our available floodlights and other products.


* If the question you're looking for is not listed here, please feel free to tell us. Your can message us by click the button in the left bottom corner. Or send us an email at techsupport@loftek.us or you can leave you message by any contact form on loftek.us. We're glad to hear from you.