When does my order will be proceed?
Orders placed on Monday to Friday, Your item will be shipped out within 24 hours. Orders placed on weekend, your item will be shipped out with 48 hours. If you have a special case or requirement please note us. (In the process of adding to cart you can leave note to us).
How long it will take for the delivery time?
When shipping within the contiguous U.S., your order or exchange will arrive within these delivery estimates based on your location and selected shipping speed.
| Destination Country |
Standard Shipping
(business days) |
Expedited Shipping
(business days) |
| Contiguous U.S. |
5-7 |
3-5 |
| Most of Europe |
3-10 |
none |
| Rest of the World |
5-7 or 7-15 |
none |
Notice: For the shipping of Europe, please visit here to learn more. For the delivery time it will depend on the situaltion. On certain holidays and high-volume shopping days may not be available. Please note that PO Boxes, AOP, FPO, and DPO address are not eligible. (Orders shipping to a PO Box cannot ship via any express method.) The delivery time will take longer in special case.
Which countries can be delivered?
Beside US local, all the LOFTEK lightings can be delivered to most of the countries and regions. For most of the countries in Europe, America, Asia, the delivery day will be 4-7 business days, and a few countries may need 7-10 business days. Usually, to ensure the delivery time in other countries, we send the packages by express for small order. In addition, you need afford the shipping fee.
Notice: Any tax or duty, if any, shall be borne by the buyer. (The amount of tax or duty is depended on the customs of your country.)
P.S. If you're concerned about the shipping fee, you can email us at
marketing@loftek.us to request a more economical solution after you checkout if possible.
Adapter specification
We can offer adapters of various specifications, including UK, Australian, European plugs beside the original American version. Please leave a note in your order if you need a specific adapter version.
LED products warranty?
All LOFTEK LED products include a full 12-month warranty. Besides, LOFTEK offers an additional 6-month warranty for registered customer. warranty to apply for it.
LOFTEK at your support
If you have any problem or question in the process of purchase on loftek.us, please feel free to contact us at marketing@loftek.us, we're always at your support.
Note: your shipping address is the important to us, which is the address where packages get delivered to, so please don't mix it with your billing address. And if the item unable to deliver due to the address what you provided is incorrect, incomplete, or illegible, you'd better contact the logistics provider or you can request a resend with a correct shipping info and afford the shipping fee.
